FAQ
1. What makes YXY products special?
YXY products are crafted from premium materials with a focus on quality, functionality, and timeless design. Backed by decades of leather industry expertise, careful sourcing, and attention to detail, each piece is made to last and age beautifully over time.
2. What type of leather do you use?
We use high-quality full grain leather selected for its beauty, durability, natural texture, and ability to develop character with use.
3. Will the leather change over time?
Yes. Our leather develops a natural patina, meaning it softens and gains a richer look as it ages.
4. Are your products handmade?
Yes, our products are carefully crafted with attention to detail, combining skilled workmanship with premium materials to ensure long-lasting quality.
5. Where is YXY based?
YXY is proudly 100% Kiwi-owned and operated, with its head office based in Auckland, New Zealand.
6. What products do you offer?
We offer a range of leather goods including bags, wallets, belts, laptop sleeves, and accessories.
7. Do you offer shipping?
Yes, we offer shipping across New Zealand, Australia and internationally.
8. How long does shipping take?
Orders are processed promptly (usually within 24 hours but always with 48 hours), and delivery times vary depending on your location. We aim to dispatch all orders within 2 business days.
9. Can I return or exchange an item?
Yes, we offer returns and exchanges in line with our policy. Please refer to our Returns page for full details.
10. How do I care for my leather product?
Keep your leather item away from excessive moisture and direct sunlight. Clean with a soft cloth and use a leather conditioner to maintain its quality.
11. Is leather waterproof?
Leather is not fully waterproof but can handle light exposure to moisture. If it gets wet, allow it to dry naturally.
12. Can I track my order?
Yes, tracking details will be provided once your order has been dispatched.
13. Do you offer gift options?
Yes, our products make great gifts, and we also offer gift cards.